Trade-N-Tools Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

• Potential for Bargains on Used Tools: You’ll find a wide selection of used tools, with some achieving significant savings. I scored a high-quality industrial folding ladder for $100 and a heavy-duty hole digger for $15 – a combined retail value near $300. Other shoppers have reported finding good deals on various tools, including jigsaws and chisels.
• Competitive Pricing on New Tools: While not always cheaper than big box stores, some new tools are priced competitively. One shopper found a Makita saw and battery priced around $410-$420, though a slightly better deal was available elsewhere.
• Specialized Tool Selection: The store carries a diverse range of tools. Expect to find hand tools like chisels, power tools, and even hole saws. They also appear to handle repairs and potentially offer rentals (one reviewer mentioned tool rentals).
• Knowledgeable Owner (In Some Cases): On occasion, the owner displays his expertise in tools. One reviewer praised the owner’s knowledge, honesty, and great repair diagnostic prices. Another mentioned that the owner even included an extra bit for a tool purchase at no charge.

Why You Might Consider Alternatives

• Erratic Customer Service: Be aware that interactions with the owner can be extremely unpleasant. Multiple reviews detail rudeness, lack of communication, and abruptness. Phone calls have been met with short answers and immediate disconnections. Even in-person interactions can be uncomfortable, with the owner exhibiting poor behavior and unreasonable complaints about purchases.
• Unreliable Repair Services: Repair turnaround times are unpredictable and can be excessively long. Multiple instances describe repairs taking several weeks or even months, with little to no communication from the owner. In one instance, a tool was returned unrepaired, missing a part, after a six-week delay. In other cases, tools returned after repairs still were not functioning.
• Potential for Defective Used Tools: Several accounts mention purchasing used tools that quickly malfunctioned, leaving shoppers dissatisfied. One reviewer described three separate purchases (angle grinder, coil-nail gun, and finish nailer) all showing significant defects.
• Uncertain Return Policy: It appears that returns are not readily accommodated. One shopper was refused a return on a tool, even though it was missing a necessary component.
• Limited Warranty Support: The experience of warranty repairs is also inconsistent. While one customer reported a positive experience, others detail long delays and unhelpful responses regarding warranty work.