Shopping Guide: Metro Home Building Centre

Why You Should Visit

• Excellent Quoting Services: If you need a quote, especially for something like a deck, you’ll find the staff incredibly accommodating and helpful, offering suggestions for efficient project completion. One reviewer specifically praised Coady’s expertise.
• Competitive Pricing: The location offers very reasonable prices on various items, including lumber and Gyproc. This makes it attractive for both homeowners and businesses like woodworking shops.
• Helpful Staff (with caveats): While customer service experiences vary widely, some shoppers have had incredibly positive interactions. One reviewer highlighted Cody’s exceptional assistance with purchasing Gyproc, including calculations, loading assistance, and friendly service. Another mentioned knowledgeable staff who went “above and beyond” to provide the right tools. Loading assistance from other staff members was also praised.
• Wide Selection (possibly): The business carries items like storm doors, Gyproc, lumber, basement windows, and aluminum sheets, suggesting a relatively broad range of products.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service is hit-or-miss. Many reviewers reported being ignored by staff, particularly in the lumber yard. Some staff members were described as uninterested, condescending, and arrogant. One shopper even stated that they were unable to use the restroom during a medical emergency. It’s a gamble whether you’ll receive helpful service.
• Limited Availability: The store may not always have what you need. One reviewer’s search for a specific item was unsuccessful.
• Inconvenient Hours: The business is closed on Saturdays, a significant drawback for many shoppers. This was a major point of frustration for one customer.
• Organization Issues: Even simple purchases can involve wasted time due to apparent disorganization, especially in the lumber yard. Lack of clear employee identification makes it difficult to locate help.
• Potential Communication Barriers: One reviewer reported a negative experience due to a staff member’s apparent inability to understand metric measurements and a dismissive attitude.