Whitton Supply: An Informed Shopper’s Guide

Why You Should Visit

• Extensive Tool Selection: You’ll find a wide variety of tools, going beyond what’s available at big-box stores like Home Depot and Lowe’s. They carry commercial-grade models in addition to standard options, particularly a strong selection of DeWalt tools. Expect to find items like nail guns, reciprocating saws, drill presses, table saws, generators, and concrete anchors.
• Focus on Quality and American-Made Products: Many tools are made in the USA, a key selling point for those seeking higher quality and supporting domestic manufacturing. I even had a blade custom-made there – it was a bit pricier but definitely worth it for the quality and origin.
• Exceptional Customer Service (In Many Cases): I’ve experienced genuinely helpful and knowledgeable staff in several departments. Many reviewers rave about the friendly and accommodating service. Specific employees like Les and James were particularly noted for their outstanding customer service, going above and beyond to assist customers, including sourcing unavailable products and offering excellent repair services.
• Repair Services: Whitton offers tool repair services. While turnaround times can vary (expect a potential two-month wait for DeWalt tool repair), they are knowledgeable about repairs and repairs can be quite efficient (nail gun fixed for $50 in under two weeks).
• Promotional Events: Keep an eye out for promotional events! I personally received a free BBQ sandwich during a visit and have heard of other promotions.
• Convenient Ordering: The store efficiently orders items not currently in stock, with timely fulfillment.
• Long-Standing Reputation: One reviewer highlighted a 35+ year business relationship with the store, speaking to their longevity and positive reputation.
• Strong Customer Loyalty: Many reviewers return for repeat purchases, suggesting high customer satisfaction.

Why You Might Consider Alternatives

• Pricing: Be aware that prices may be higher than at some competitors. Although some find the price justified by the quality and origin of the tools, this may be a factor for budget-conscious shoppers.
• Inconsistent Customer Service: While many have had excellent experiences, a few reviews report very poor customer service. This includes excessively long wait times for repairs and unhelpful interactions with staff. One reviewer mentions an incident where a salesman hung up on them.
• Lack of Visible Pricing: Price tags aren’t always readily available, requiring you to ask for pricing information.
• Long Repair Times: Repairs, while ultimately done well in some cases, can take a significant amount of time. Expect delays, and this can be frustrating for those needing tools quickly.