Ace Hardware Cordell: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find incredibly friendly and knowledgeable staff who go above and beyond to assist you. I’ve personally experienced multiple instances of staff members dropping their tasks to provide immediate help. One employee, Chris, was particularly helpful and attentive to my project needs. Eddie also deserves a shout-out for his outstanding service in helping me complete a project. Many shoppers rave about the exceptional customer service.
• Convenient Location and Quick Service: For those living over an hour from larger hardware stores, this Ace is a much more economical and faster option.
• Unique Inventory: While selection is limited compared to larger chains, they sometimes carry items unavailable elsewhere. I needed a dryer lint brush recently, and this was the only store that stocked it. They also stock common items at reasonable prices, such as air filters.
• Clean and Organized Store: The store is consistently praised for being clean and well-organized, making it easy to navigate and find what you need.
• Helpful Staff: Staff members are quick to offer assistance, and are highly knowledgeable about products and parts needed for home repairs. They can help you find the right part to fix various household issues.

Why You Might Consider Alternatives

• Limited Inventory: Be aware that the store’s inventory is limited to frequently-selling items. If you need a less common part or material for a home repair project, you may have to wait up to three days for it to be shipped, or find it at a different store. Lumber is also not consistently available.
• Reduced Hours: The store’s hours are currently limited to closing at 6 PM, which may be inconvenient for those working later hours and needing to make repairs in the evenings. They used to be open until 8 PM.
• Lack of Outdoor Assistance: Shoppers should not expect help loading heavy items, such as bags of sand or soil, outside the store. This is a consistent complaint among customers. Many find it worthwhile to drive to a different Ace location (like Clinton) for better service in this area.
• No Greeting or Assistance: Inconsistent customer service experiences have been reported with some shoppers never being greeted or offered assistance upon entering the store. This seems to be more prevalent on weekends.
• Higher Prices: Expect to pay higher prices than at larger chain stores.