Howard Brothers Shopping Guide

Howard Brothers: An Informed Shopper’s Guide

Why You Should Visit

Exceptional Sales Experience (Buford Location): You’ll find knowledgeable and patient salespeople like Cody, who take the time to understand your needs. The sales process is smooth and enjoyable, ensuring a confident purchase.
Excellent Deal-Making (Buford Location): The sales manager, Mr. Adam, is known for negotiating amazing prices. I even secured a better deal here than at another location. This is a significant advantage, especially on high-ticket items like zero-turn mowers.
Wide Selection of Equipment: The store offers Cub Cadet Ultima ZT1 zero-turn mowers and a range of other lawn and power equipment, including blowers, trimmers, and Honda generators. They also have a hardware store section.
Friendly and Helpful Staff (General): Many shoppers have commented on the generally friendly and helpful staff across various departments.
Long-Standing Reputation: One shopper has been a customer for over 40 years, highlighting a history of customer satisfaction and a well-stocked inventory.
Excellent Service Technicians (Specific Instances): Daniel and David received specific praise for their skills, knowledge, and professionalism in handling warranty repairs. My X-Mark 48 zero-turn was repaired quickly and efficiently under warranty.

Long Repair Times: Be aware that repairs can take 2-6 weeks, regardless of the time of year. In several instances, repairs took over a month, with issues of misdiagnosis, parts delays, and ultimately unresolved problems. This may affect you significantly if you need your equipment for immediate use.
Inconsistent Service Quality: While some have had excellent service, others report unprofessional behavior, dishonesty, and a lack of communication from service managers, particularly at the Doraville location. My experience with the Doraville service manager’s pricing was deeply disappointing.
Pricing Concerns: Some customers feel the pricing is overpriced and the value doesn’t always match the cost, especially considering the service delays. I was overcharged $100+ without prior notification.
Parts Department Issues: The parts counter staff, including the manager, have been described as lazy and unhelpful at times, failing to properly check parts or cross-reference information. Ordering online might be cheaper and more efficient.
Sales Staff Issues (Specific Instance): Sales staff at the Doraville location have been described as unhelpful. Their unwillingness to resolve a problem with a leaking Billy Goat blower was unsatisfactory.
Dishonest Pricing Practices: One customer reported being charged full price for individual items instead of an advertised combo price. The staff member’s response was unprofessional.