Goodwood Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly, welcoming, and highly knowledgeable staff. Many reviewers specifically praised employees like Ray, Anna, Andrew, Bridgett, Chris Chrissie, Tracy, John David, and others for their helpfulness and willingness to go above and beyond. One shopper even received prompt delivery of a very small part.
• Extensive Product Selection: This isn’t your average hardware store. Goodwood boasts a huge inventory, including a wide array of cooking tools, hardware supplies, high-end BBQ pits, outdoor furniture, local artisan goods (hand-painted glassware, LSU/Saints paraphernalia), and even items specifically for crawfish boils and tailgating. They also carry replacement parts for grills and water heaters (like thermopiles).
• Specialized Services: Expect top-notch assistance with tasks like propane tank refills (topping off, not swapping), BBQ pit assembly and delivery (one reviewer received a fully assembled pit delivered in minutes), and even help setting up tanks for food trailers.
• Community Focus: The store supports local products and artists, which adds a unique element to the shopping experience.
• Expert Grill Advice: Goodwood seems to be a go-to place for grill needs. Staff are knowledgeable about Big Green Eggs and other brands, and can help you find the right grill and accessories. One reviewer even received help finding a specific PK grill by phone and was able to purchase it easily in-store.

Why You Might Consider Alternatives

• Pricing: While the service and selection are outstanding, some shoppers noted that prices on basic items may be higher than at other Baton Rouge hardware stores. A few minutes of extra driving might lead to better deals on certain products.
• Potential for Delays/Order Issues: While generally positive, a couple of reviews highlight potential issues with order fulfillment and promised delivery dates for larger items like Weber grills. One reviewer experienced a significant delay and ultimately had to purchase elsewhere. Confirm all details before committing to purchases of larger items.
• Inconsistent Mask Wearing (Past Experience): At least one review noted past inconsistencies in staff mask-wearing during the COVID-19 pandemic. This is a past concern and may not reflect current practices.
• Shipping Costs: Shipping for replacement parts, even if readily available, can be quite expensive.