Staples Yellowknife Shopping Guide

Staples Yellowknife: A Shopper’s Perspective

Why You Should Visit

Exceptional Passport Photo Service: The manager and staff provide excellent, “flowless and amazing” service for passport photos. It’s definitely worth considering for this specific need.
Helpful and Dedicated Staff (Some Employees): Several employees, notably Simran and Dalvinder Sandhu (the manager), consistently receive praise for their helpfulness and dedication to resolving customer issues, even spending significant time to do so. Simran, in particular, is known for going above and beyond to assist with orders (like stamp orders). Sharukh also receives positive feedback for his patient and helpful service with an iPad purchase.
Convenient Location for Pickup: For those living outside Yellowknife, it’s mentioned as a “hub city,” useful for collecting multiple orders.
In-Store H&R Block: Tax services are available in-store. They’re mentioned as being quick and efficient.
Competitive Pricing on Select Items: While some items might be overpriced, it’s noted that prices on some items, such as tablets, are comparable to online retailers like Amazon. There are also unique shipping products not found elsewhere.
Strong Product Availability (Sometimes): Staff were able to locate a specific, hard-to-find item (a Swingline Red stapler).

Inconsistent Customer Service: Experiences vary significantly, ranging from incredibly helpful staff to those described as rude, unhelpful, and even creating uncomfortable situations. Phone service also appears inconsistent and unprofessional at times.
Potentially Poor Management: Several reviews cite “terrible management,” unprofessional conduct, and a lack of appropriate response to customer issues (like the missing laptop incident). The management’s handling of situations, including a reported incident of potential racial profiling, is heavily criticized.
High Prices for Certain Items: Large purchases might be cheaper in other locations (like Edmonton) due to significant price differences.
Issues with Order Fulfillment & Pickup: There have been issues with collecting orders, including delays and instances where customers left without all their items despite having confirmation.
Damaged or Incomplete Merchandise: Issues have been noted with receiving damaged or incomplete goods (in one instance, some packages for a desk were empty and chewed open).
Subpar Post-Sales Service: A desktop service was paid for, but the service ticket lacked detail, leaving the customer unsure of what was done.
Unclear Bagging Policy: An incident involved the uncharged provision of bags, leaving the customer feeling uncertain about whether they had inadvertently stolen them. This indicates a possible lack of clarity surrounding store policy.