Ed’s Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service (for some): You’ll find incredibly helpful and knowledgeable staff who go above and beyond. One shopper recounted a three-year search for leaded glass repair, ultimately finding a solution through Ed’s and exceptional follow-up from an employee. Other shoppers praise the staff’s willingness to order items and their expertise in guiding you to the right products quickly.
• Extensive Product Selection: The location offers a wide variety of items, including pre-seasoned cast iron, all-wood swings, plumbing and electrical equipment, propane, silicone, duct tape, weed killer, PVC pipe, and more. It’s a great one-stop shop for various home repair and small business needs. A large selection of most items is noted.
• Local Expertise and Convenience: Shoppers can expect quality service and items. The store’s long-standing reputation (some customers have shopped there for over a decade and fifteen years) speaks to its reliability in providing solutions for various projects. It’s convenient for quick runs for necessary supplies.
• FFL Transfers (though experience varies): The store offers FFL transfer services, although experiences with this service seem to depend on the staff member involved.
• Key Making Services: Ed’s offers key making services.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that while many shoppers rave about the helpful staff, others report encountering rude and unhelpful employees. Interactions described include one-word responses, a lack of basic pleasantries, and employees seemingly uninterested in assisting customers. This inconsistency in service makes the shopping experience unpredictable.
• Propane Pricing Concerns: When refilling propane tanks, accurate measurements aren’t always provided. You might be charged for a full 5 gallons for a 20lb tank, which holds only 4.6 gallons, leading to overcharging.
• Higher Prices: Prices are slightly higher than big-box stores. While some customers willingly pay for convenience and expertise, budget-conscious shoppers might prefer to search for lower prices elsewhere.
• Potential for Long Waits: In some instances, you may experience significant delays while waiting for staff to complete propane refills or other tasks, with staff appearing unengaged during the wait.