Newby’s Ace Hardware Shopping Guide

Newby’s Ace Hardware: A Shopper’s Perspective

Why You Should Visit

Expert Stihl Product Advice: You’ll find knowledgeable staff who can recommend the right Stihl products for your needs. They’re described as trustworthy and friendly.
Exceptional Paint Assistance: The staff, particularly one employee named Saffron, goes above and beyond to help with paint matching. She’s known for her patience and willingness to provide tutorials, even during busy periods. Expect personalized help in finding the perfect paint for your projects.
Extensive Kitchenware Selection: This Ace Hardware boasts the best selection of kitchen gadgets and items in Dickinson. Check here first if you’re looking for anything kitchen-related.
Friendly and Helpful Staff (Generally): While experiences vary, many shoppers report being greeted with a friendly “hello” and offered assistance. Several reviewers praise the helpfulness and friendliness of certain employees.
Free Bicycle Repair: On at least one occasion, staff members provided free bicycle repair services, using tools that were then sold to the customer.
Strong Local Support: The store prides itself on standing behind its products and providing good customer service, a significant plus for locally-minded shoppers.
Convenient Size: The store’s smaller size makes it easy to navigate and find what you need.

Inconsistent Customer Service: Be aware that the quality of customer service can vary greatly depending on who is working. Some shoppers have reported being ignored or treated with suspicion (incorrectly accused of shoplifting), while others had positive experiences.
Potential for Paint Mixing Issues: Close to closing time, paint mixing might not be available. Plan accordingly if you need custom paint mixes. A similar incident resulted in a customer driving elsewhere to obtain paint.
Unresponsive Staff Regarding Product Issues: One customer had a negative experience with a manager who became irate when addressing an issue with a recently purchased lawnmower, ultimately refusing an exchange and refunding the purchase price, going as far as saying the customer was no longer welcome at the establishment.
Point System Issues: The store’s point system may malfunction, leading to missed rewards points for purchases.
Limited Inventory Compared to Other Aces: The store may lack certain items compared to other Ace Hardware locations, particularly outdoor clothing and firearms (which are unavailable here).
Awkward Checkout Experiences: Some customers have reported feeling uncomfortable and awkwardly stared at during checkout.