Payzant Home Hardware: A Shopper’s Perspective

Why You Should Visit

• Exceptional Customer Service: You’ll find staff consistently going above and beyond. I’ve experienced proactive help in the yard, even from a distance. Employees frequently verify pricing and readily offer assistance finding SKUs. One employee even went so far as to call another location to hold an item for me and provide directions. Numerous reviews highlight the cheerful, patient, and knowledgeable staff who are eager to help customers find what they need, even ordering special items like a walk-behind grass trimmer.
• Unique Product Selection: This smaller chain carries unique items with high practical use not found at big box stores. The ability to order specialized items, like the walk-behind grass trimmer, is a major plus.
• Canadian Business: Supporting local Canadian businesses is a priority for many, and this is a great option.
• Improved Website (Recent): The website is reported to have recently improved, although previous reviews mentioned it being terrible.
• Multiple Locations & Stock Transfers: They have multiple locations, and staff will readily transfer stock between stores for customer convenience. I had an experience where they found an out-of-stock item at another location and had it held for me. They even offered to have a wheelbarrow assembled for me after transferring it between stores.
• Helpful in Various Departments: I’ve received excellent help in multiple departments, including the yard (insulation), and contractors office. Employees in the yard spent 30 minutes answering my insulation questions

Why You Might Consider Alternatives

• Inconsistent Customer Service: While mostly positive, there are instances of unhelpful or rude staff. I encountered one staff member at the front cash with an “ignorant and bad attitude.” There was also a situation in the contractor office where staff didn’t know product codes and seemed uninterested in helping. Another instance involved a checkout staff member reacting poorly to a customer service complaint.
• Pricing: Prices are not always the lowest. In one instance, I saved five dollars at another store (Kent Building Supplies) for the same items. Expect prices to vary compared to competitors.
• Stock Availability: Be aware that stock availability can be inconsistent. Fall fertilizer was out of stock at two different locations when the flyer advertised it.
• Contractor Desk Inconsistent Knowledge: At the contractor desk, staff may not always be familiar with product locations, and might not be available to assist.