Fuller & Son Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll consistently encounter friendly, helpful, and knowledgeable staff who go above and beyond. Expect personalized assistance, even on small purchases. Employees like Kat, David, and others have been specifically praised for their dedication to helping customers find solutions and complete their projects. They even helped one shopper remove a stuck ring!
- Hard-to-Find Items: This isn’t your typical big-box store. They carry essential home improvement supplies, plus unique and hard-to-find items that larger retailers might not stock. I’ve found rare parts and even witnessed them ordering a larger version of an item that was currently unavailable, showcasing their commitment to sourcing what you need.
- Specialized Services: Beyond standard hardware, they offer tool sharpening and key cutting services. The key cutting service, in particular, was noted for its care and precision, even with a complex chipped key. Their ability to custom-make items, like a square bolt for one shopper, is a testament to their capabilities.
- Convenient Location & Accessibility: The store is easily accessible and offers a convenient shopping experience. You won’t waste time navigating a large store; you can usually find what you need quickly.
- Competitive Pricing: Many items are comparably priced to larger retailers, making it a worthwhile destination for both everyday items and specialty parts.
- Wide Selection: The store boasts a good selection of tools, bolts, hardware, and landscaping supplies, including black mulch that retains its color all year.
- Above and Beyond Assistance: The staff’s willingness to assist even after closing hours shows dedication. They’ve helped customers with plumbing issues, lawnmower problems, and even helped test fit bolts, free of charge.
Why You Might Consider Alternatives
- Inventory Levels: Be aware that the store’s stock may appear somewhat limited in certain areas. I’ve personally noticed that some sections seemed understocked at times.
- Limited Online Presence: While they’re responsive to phone calls regarding inventory, a more developed online presence would be helpful for pre-shopping research.
