Ace Hardware in Custer: A Shopper’s Guide
Why You Should Visit
- Huge Selection and Huge Store: The store has significantly expanded into the old Shopko building. You’ll find a vast array of products; it’s described as having “everything” and offering a “great selection.” This includes items like Stihl chainsaw bars and plumbing fittings.
- Convenient Location: The new location offers ample space compared to the previous, cramped store.
- Helpful Staff (Sometimes): I’ve experienced both excellent and poor customer service. Some associates, like Nate and Laura, provided professional and amazing help, going above and beyond to assist with product location and selection. Other shoppers had positive experiences with staff in general, describing them as “very friendly and most helpful,” and “very nice employees.”
- Well-Stocked Shelves: The store maintains well-stocked shelves, evidenced by a customer purchasing an entire shelf of a specific product.
- Local Convenience: For those in Custer, this Ace Hardware is a game-changer. One review states, “Don’t waste your time driving clear to Rapid City to save a buck,” emphasizing the comprehensive inventory found locally.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that the level of assistance can vary greatly depending on the employee you encounter. Some staff members lack product knowledge, with one instance where an associate needed to ask for help over his radio and still couldn’t assist with plumbing fittings. Another shopper experienced rolled eyes and a huff from an employee after requesting additional help finding a specific item.
- Potential for Order Errors: There’s a report of an incorrect paint order that was tinted incorrectly, leading to a partial refund and a frustrated customer. Double-check your order carefully before leaving, especially paint orders, to avoid similar issues.
- Return Policy Issues: One customer experienced difficulty with a return related to a chainsaw bar that was a slightly different size than ordered. The store’s policy regarding the timeframe for returns was a point of contention.
- Parking Concerns: The parking lot is mentioned as needing an overhaul. Parking issues include customers parking in adjacent bank parking spots.
