Costellas Ace Hardware Shopping Guide

Costellas Ace Hardware Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

Excellent Selection: You’ll find a wide variety of items, including pellet stove inserts, shovels, plant watering cans (some lasting over 10 years!), stainless steel products, and Traeger grills (like the Woodridge Pro).
Competitive Pricing: I’ve experienced great deals, especially during Black Friday sales and on certain items like shovels.
Helpful Staff (with exceptions): Many shoppers rave about the helpfulness of specific employees like Brad, Steve, Louis, Jeanette, and even the manager. They’ve gone above and beyond to assist with purchases and even color matching.
Convenient Location: The store is well-stocked and clean, making shopping a pleasant experience.
In-Store Services: Key making services are available, although pricing may be a concern for some (over $32 for six keys was reported).
Paint Matching: The store offers paint matching services using a sample of existing paint.

Inconsistent Customer Service: While some praise the staff, others report encountering unhelpful or grumpy employees. One review describes a negative interaction with an elderly cashier, and another mentions a staff member who was unwilling to assist with questions.
Long Lead Times for Installation: Be aware that if purchasing large items like pellet stove inserts, the installation process can take an extended period (up to five months in one case), with potential delays and communication issues along the way. The store will provide free pellets as compensation for significant delays, but follow-through on this may not be consistent.
Limited Grill Availability and Sales Practices: One shopper had difficulty purchasing a Blackstone grill due to paperwork requirements. The store may not carry certain floor models of specific grills, potentially leading to frustration for the customer.
Inaccurate Store Hours: The store’s hours are not consistently updated online or on-site, resulting in wasted trips for customers.
No Restrooms: The store does not have customer restrooms available.
Pricing Concerns: Some customers find the prices to be a little high.
Order Pickup Issues: Online order pickup is mentioned as something that can create problems if items aren’t in stock with no apologies given to the customer.