10th Street Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Product Selection: You’ll find a surprisingly wide array of items for home renovation projects, including housewares, plumbing supplies, and even hard-to-find items. They also offer key copying services. I was able to find screws easily with helpful staff assistance.
- Helpful and Knowledgeable Staff: Many shoppers rave about the incredibly helpful staff, often going above and beyond to assist with questions, finding solutions to problems (like tricky plumbing issues), and even helping with special orders and timely deliveries. Their expertise extends to providing “how-to” advice.
- Convenient Location: For some, its proximity to their workplace is a major plus.
- Decent Prices: The store offers reasonably priced items, particularly helpful for quick purchases and urgent needs.
- Well-Organized Store: At least in some experiences, the store was noted as beautifully and neatly organized, making it easy to find what you need.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that while many praise the helpfulness of the staff, some have reported encountering rude, dismissive, or unhelpful employees. In some instances, staff were described as standoffish, nonchalant about customer questions and even reluctant to offer assistance with loading items into vehicles. I’ve even seen reports of employees simply shrugging off questions and walking away.
- Unreasonable Return Policy: The store has a strict return policy. Unused items may be refused, even with a receipt. This was specifically noted for items like unopened wrenches. This policy isn’t always clearly communicated upfront.
- Potential for Credit Card Fraud: There have been reports of double charges on credit cards, particularly for small purchases under $20. This happened on multiple occasions, suggesting a potential system issue or intentional fraud.
- Limited Stock: While the selection is generally good, not everything is always in stock. While workarounds might be offered, this could be inconvenient.
- Store Size: While the selection is impressive, the store’s modest size might mean a less expansive range of choices than larger hardware stores.
