Knecht’s Hardware Shopping Guide

Knecht’s Hardware: A Spearfish Shopper’s Guide

Why You Should Visit Knecht’s

Extensive Selection: You’ll find a surprisingly wide variety of products, from paver sand and lumber to truck accessories, office supplies, and even Christmas decorations (blow-up snowmen, anyone?). They also carry furnace filters. One shopper made four trips in a week, highlighting the breadth of their stock. The store boasts numerous departments, well-organized and presented in a spacious, bright setting. A dedicated lumberyard is also on site.
Local Convenience: For Spearfish residents, Knecht’s is a lifesaver. It offers a convenient alternative to driving the 40 miles to Rapid City for hardware supplies. This is especially true for basic items like furnace filters.
Some Helpful Staff: While experiences vary, many shoppers report encountering helpful and friendly employees. Several reviewers specifically praised individual employees for their assistance, going above and beyond in situations involving mis-tinted paint and locating items.
Mower Repair Services: Knecht’s offers additional services beyond retail, including mower repair. This is a convenient added benefit for local customers.
Employee-Owned: This fact is mentioned as a positive aspect of the business model.

Inconsistent Customer Service: While some staff members are lauded for their helpfulness, others seem disinterested or slow to offer assistance. The helpfulness appears to be inconsistent from day to day and employee to employee. In some cases, waiting for assistance can be excessive. One shopper waited over 15 minutes before giving up.
Slow Checkout & Returns: The checkout and return processes are described as exceptionally slow, with the cashier’s actions described as unusually prolonged. This may lead to significant wait times.
High Prices: Prices at Knecht’s are noted as higher than those at competitors like Lowe’s in Rapid City, potentially due to lack of local competition. A 10% savings at Lowe’s is mentioned, making the drive worthwhile for expensive purchases.
Product Availability Issues: Locating specific items can sometimes be challenging. One shopper had trouble finding paver sand, even after asking several employees. In another instance, the paver sand delivered was described as damaged and unsuitable for use.
Inventory Condition: Damaged or poorly stored inventory was noted. Specifically, paver sand was found in ripped open, spilled bags.