East Side ACE Hardware: A Shopper’s Perspective
Why You Should Visit
- Helpful and Patient Staff: I’ve experienced exceptional assistance, even during periods of high volume and price changes. Staff members demonstrate patience, particularly when dealing with technology issues and assisting less tech-savvy customers. They’ve even gone above and beyond with rewards and coupons.
- Wide Product Selection: You’ll find a variety of items, including Milwaukee Packout items, furnace ignitors, nuts and bolts, oscillator blades (though availability may vary), and hose and sprinkler system components. They also offer a scissor sharpening service.
- Convenient Location and Parking: The store boasts easy in-and-out access and ample, nearby parking. Picking up online orders is also a breeze.
- Community-Focused Approach: Employees are friendly and engage with customers, even going so far as to give treats to customers’ dogs.
- Quick Service: Perfect for a quick run for essential supplies.
- Product Knowledge: Staff members are knowledgeable and can assist with product selection and usage, providing advice on repairs (such as furnace repairs).
Why You Might Consider Alternatives
- Pricing: Be aware that prices are generally higher than at big box stores. For example, two 50-cent plastic pieces for a storm window cost $22.
- Inconsistent Customer Service: While many reviewers praise the staff, some experiences have been negative. One instance involved a rude encounter related to a rewards program, and another described a manager who was dismissive and unhelpful during a return. Another reported a rude encounter with a manager. Another reported a manager who made negative comments about a customer.
- Product Availability and Returns: Product availability can be unpredictable; some items may be locked up or unavailable. Returning items can be a frustrating experience, particularly hoses, due to inconsistencies with the store’s return policy.
- Price Matching: The store may not always accommodate price matching requests.
