Best’s Ace Hardware in Lewes, DE: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find incredibly helpful and friendly staff who go above and beyond. I was consistently greeted upon entering and offered assistance, even with complex projects. Specific employees like Sheila, Colleen, Marine, Jim, and Deven were singled out for their outstanding service and product knowledge. They even helped me inspect a product before purchase (grass trimmer) and offered alternative solutions when an item was unavailable (big-ticket item during Prime Days).
• Extensive Selection: The store boasts a wide variety of products, beyond typical hardware. This includes a surprisingly large and impressive birdseed selection (Tom’s Mix is a must-try!), garden supplies (seeds, bulbs, plants, and even untreated annuals), a full range of hardware items (nuts, bolts, paint, plumbing supplies), and even a unique collection of “do-dads” (magnifying glasses, marbles, etc.), making it a one-stop shop for many needs. Christmas time has a large selection of stocking stuffers.
• Convenient Shopping Experience: The location offers easy parking, a well-organized layout that makes it easy to find items, and the ability to order online for in-store pickup. The store itself has recently expanded and is very clean.
• Competitive Pricing and Quality: I observed that their garden plants, especially annuals, are noted for being of superior quality (untreated with growth hormones) and competitively priced compared to big-box stores like Lowe’s and Home Depot.
• Support Local Business: This is a locally owned Ace Hardware, providing an alternative to the large chains.
• Grill Services: They offer grill setup and delivery services with friendly staff.

Why You Might Consider Alternatives

• Limited Stock of Specific Items: Be aware that they may not always carry every item in stock. I needed a specific part and had to visit another Ace Hardware location to find it.
• Website Issues: The store’s website is unreliable in showing current in-stock items; you may need to visit the store in person to check availability. Phone calls may not always be successful either.
• Potential Safety Concerns: Reports of safety hazards (a potential ankle-breaking incident) suggest caution while on the premises.