Ace Hardware Howell Mill Road: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly, helpful, and knowledgeable staff. Multiple reviews highlight employees going above and beyond, from assisting with product selection and application to even delivering items to the register for a customer. One shopper specifically praised an employee who provided expert advice on nuts and bolts, even allowing testing before purchase. Expect to be greeted warmly upon entering and offered assistance throughout your shopping experience.
• Convenient Local Alternative to Big Box Stores: This Ace Hardware offers a welcome alternative to large chain stores. You’ll find a surprising range of items—from plaster and propane to specialized tools like scrapers and trowels, saw blades, shims, and appliance sliders—all in one easily navigable location. It’s perfect for grabbing a single item or stocking up on household essentials.
• Unique and Unexpected Finds: Beyond the typical hardware fare, you’ll discover a whimsical selection of items. Expect to find unusual sodas, Big Green Eggs, and Panama hats—perfect for unique gifts or a touch of unexpected charm.
• Helpful Product Consultation: Unlike some larger retailers, the staff here possesses practical home improvement experience. They’re more than willing to offer advice and guidance on selecting the right product for your needs. One review specifically mentions receiving phone-based consultation and having an item set aside.
• Loyalty Program: Take advantage of the free loyalty program to potentially receive added benefits.
• Convenient Services: The store provides services such as chain saw oil and gas mixing and filling.

Why You Might Consider Alternatives

• Product Availability Issues: While the store offers a wide selection, be aware that specific items advertised online may not always be in stock. Thoroughly verify availability before making a special trip.
• Inconsistent Staff Performance: While most reviewers praise the staff, some have reported negative experiences with specific employees. There are mentions of unhelpful and rushed service, as well as instances of customers feeling unwelcome or profiled.
• Restroom Accessibility: The restroom may be locked, potentially creating an inconvenience for customers.
• Management Issues: One review describes a serious incident involving racial slurs and inappropriate behavior by a manager.