Kent Building Supplies: A Shopper’s Guide
Why You Should Visit
- Wide Selection: You’ll find a comprehensive range of building supplies, tools, and equipment, including pressure washers, pillows, lumber (6×6 pieces and others), blinds, countertops, and even BBQs. It’s a one-stop shop for many home improvement needs.
- Free Delivery: The location offers free delivery for orders exceeding $200, a valuable perk for larger projects. However, be aware that their quality control on deliveries can be inconsistent; they will replace faulty items, as seen with a customer’s split lumber.
- Helpful Staff (Sometimes): While some shoppers have experienced unhelpful or rude staff, others have praised the friendly and readily available assistance. Shawn and Jeremy were specifically highlighted for their exceptional customer service and problem-solving skills regarding a faulty lumber delivery.
- In-Store Services: Kent offers services such as countertop cutting. However, the quality and accuracy of these services may be inconsistent; expect potential delays and difficulties if there’s an issue with their work.
- Traditional Checkout: A positive aspect is the availability of cashiers for checkout, avoiding the self-scan frustration found at competitors.
- Reasonable Prices (Generally): While some discrepancies with price tags and final billing have been reported, the overall consensus points toward reasonable pricing on many items.
Why You Might Consider Alternatives
- Inconsistent Pricing and Billing: Be aware that there have been multiple instances of items being scanned at a higher price than indicated by the price tags. Discrepancies were noted with pillows ($16.99 sticker vs. $22.99 charge) and pressure washers (price discrepancy at checkout). Confirm prices before purchasing.
- Poor Customer Service (Occasionally): Although some staff are highly praised, others have been described as unhelpful, rude, and lacking in accountability. Language barriers and a dismissive attitude have been reported when addressing pricing issues. Negative experiences have been reported with managers such as Jarrett.
- Inconsistent Stock Availability: While the website might list items as in stock, this isn’t always accurate. One shopper found an item online (Pentox Wood Sealer, UPC 773706104548, Online Sku 1023424, Model Number 104506) unavailable despite being listed online. Confirm availability before visiting or placing an online order.
- Potential Long Waits and Unresponsive Staff: Expect potential lengthy waits and staff who may appear more preoccupied with their phones than customer service. This was a recurring complaint among multiple reviewers.
- Limited Expertise in Some Areas: Specialized tasks like blind cutting may be handled by only one person, resulting in significant wait times or inability to perform the service.
- Return Policy Issues: The return process may be challenging, particularly if the original packaging is damaged. Be prepared to potentially encounter difficulties, even with willingness to pay restocking fees.
