Sherwood Park Home Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Staff in Many Cases: You’ll find many helpful and knowledgeable staff members eager to assist with questions and projects. Darrell in customer service, for example, went above and beyond with a difficult roofing supply order, even providing a follow-up on delivery. Others were praised for matching paint swatches, explaining paint products, and offering general assistance.
- Extensive Product Selection: This location boasts a surprisingly diverse range of merchandise. You’ll find everything from BBQ supplies and housewares to lumber, garden accessories, paint (including a wide selection to match other store’s colours), and even specialty items like organic fertilizer (though availability can vary). They also carry VicWest roofing supplies.
- Convenient Online Ordering and Pickup: The store offers online ordering with quick in-store pickup. Helpful staff will even assist with loading heavier items, such as lawnmower kits, into your vehicle.
- Unique and Curated Selection: The store offers a more unique and interesting selection of products compared to larger retailers like Canadian Tire and Walmart. This often leads to impulse purchases!
- Accessibility Features: The store features handicap parking stalls and automatic doors for convenient access.
- Fresh Popcorn: A small but pleasant detail; the popcorn is consistently fresh.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that customer service experiences can vary significantly. Some shoppers have reported encountering rude and unhelpful staff members at the customer service counter and on the sales floor. One instance involved a frustrating experience with a staff member who was unwilling to assist with retrieving a requested item.
- Narrow Aisles: The store’s aisles are quite narrow, making navigation with shopping carts challenging, especially when busy.
- Inventory Inaccuracies: The store’s online stock information may not always be accurate. One shopper travelled a significant distance only to find an item listed as “in stock” was unavailable.
- Limited Availability of Certain Items: Some products, like a specific organic fertilizer, may be discontinued without notice. Also be mindful that plaster of Paris may be unavailable or in poor condition.
