Ace Hardware Robbinsdale: A Shopper’s Perspective
Why You Should Visit
- Exceptional Customer Service: You’ll find a genuinely welcoming atmosphere. Employees go above and beyond, offering personalized assistance with everything from tricky repairs (like axe sharpening) to finding the right batteries for specific needs. They’re known for their “out-of-the-box” thinking when troubleshooting issues, as I experienced myself with a water back-flow device problem.
- Community Focus: This is a family-owned business that actively supports the local community. They’ve donated goods to a local non-profit, demonstrating their commitment to their neighborhood.
- Dog-Friendly Environment: Bring your furry friend along! The store is incredibly welcoming to dogs, offering treats for four-legged shoppers.
- Convenient Services: Free monthly delivery is offered for smaller orders, adding to the convenience.
- Specialized Inventory: They stock items not easily found elsewhere. For example, they’re the only place I could find a specific soil treatment.
- Extensive Hardware Selection: While not a massive big-box store, their fastener/hardware selection is surprisingly extensive and better organized than at larger retailers.
- Helpful and Knowledgeable Staff: The staff is consistently praised for their helpfulness, wit, and knowledge. Many shoppers feel like they’re visiting a friendly, family-run shop.
- Above and Beyond Service: Employees readily go the extra mile. One manager even created a custom packaging solution to ensure fragile merchandise arrived safely.
Why You Might Consider Alternatives
- Limited Inventory: Because it’s a smaller store, they won’t carry every item. For a truly massive selection, you might need to visit a larger retailer like Home Depot or Menards.
- Return Policy Inconsistencies: While generally praised for service, there have been reports of difficulty with returns. One shopper had a frustrating experience returning a mismatched doorknob (costing $18).
