Ace Hardware St. Johns: A Shopper’s Guide
Why You Should Visit
- Neighborhood Convenience: This Ace Hardware is a great option for smaller projects requiring specific items like screws, bolts, lightbulbs, or extension cords. You’ll find it incredibly useful for quick trips when you need something for a project.
- Helpful and Friendly Staff (Generally): I’ve experienced consistently helpful staff who are both knowledgeable and willing to assist, yet also respectful of those who prefer to browse independently. Many shoppers report positive interactions and even mention being recognized by staff on return visits.
- Unexpected Finds: Beyond basic hardware, I’ve discovered a surprising selection of party lightbulbs. The store also carries a decent amount of various items, and even boasts a paint center.
- Community Support: Supporting this local Ace is a welcome alternative to larger chain stores. The selection, while smaller than big box stores, is remarkably well-stocked for everyday needs and includes region-specific items.
- Exceptional Customer Service (Occasional): I’ve witnessed staff going above and beyond, such as assisting a disabled customer needing restroom access, and loading 50 bags of stones for a customer right before closing.
Why You Might Consider Alternatives
- Limited Selection: This is a smaller store compared to larger chains like Lowe’s or Home Depot. Therefore, you’ll find it best suited for simpler projects, and specific items may not always be in stock. For example, while they attempt to stock fireplace pellets, availability and pricing may be inconsistent and unreliable.
- Inconsistent Staff Behavior: Be aware that the customer service experience can be unpredictable. While many employees are helpful and friendly, some negative encounters have been reported. This includes instances of extremely rude behavior, racial discrimination, and unjustified customer removal from the premises. One supervisor, Shae, has received numerous negative reviews for aggressive and discriminatory actions. The store’s response to these accusations is reportedly unresolved for several customers.
- Store Condition: At least one review notes concerning bathroom conditions (“literal forces on the wall”).
- Pricing: The price of items can be unexpectedly high. One shopper paid significantly more than expected for fireplace pellets due to inaccurate stock information and limited availability.
