Lyon & Billard Cheshire: A Shopper’s Guide
Why You Should Visit
- Helpful and Knowledgeable Staff: I found the staff, particularly Jason, to be extremely helpful, especially with specialized projects like bocce court planning. He’s a great resource for lumber needs.
- High-Quality Lumber: The lumber selection is consistently good quality based on my repeated visits.
- Wide Product Selection: They carry Trex decking and railing materials, suggesting a broad selection of outdoor building supplies.
- Convenient Location (for some): I’ve been there a dozen times, implying convenient access for some customers.
Why You Might Consider Alternatives
- Return Policy Inconsistencies & Communication Issues: Be aware that the return policy seems inconsistent. While one rep assured me returns would be handled at project’s end, another location’s rep had a stricter policy. There were significant communication issues, with ignored emails and unfulfilled promises to pick up returns. In my case, this led to a stressful situation and only a partial refund (80%), with a 20% restock fee unexpectedly applied. Materials left outside for an extended period (past 90 days) resulted in additional financial penalties.
- Limited Customer Parking: The parking situation is less than ideal, described as barely adequate.
- Subpar Customer Service in Some Instances: While some have experienced great service, others describe the customer service as lackluster and indifferent.
