Johnstone Supply Orlando: A Shopper’s Guide
Why You Should Visit
- Extensive HVAC Parts Inventory: You’ll find a large selection of HVAC parts, covering both residential and commercial needs. Their stock includes commercial filters and even less common items like motors and dual caps.
- Exceptional Staff (in certain cases): I’ve had consistently positive experiences with certain employees, notably Trish Wilkes, who’s incredibly helpful, knowledgeable, and goes above and beyond to assist customers with complex orders and even arranging for after-hours pick ups. Expect friendly, fast service from these individuals.
- Fast and Efficient Service: Many shoppers report quick service, making it easy to get in and out with your needed supplies.
- Reliable Source During Emergencies: This location proved resilient during a storm, providing crucial parts to repair trucks even while operating under difficult conditions (no AC, using flashlights).
- Top-Rated in Central Florida: Considered by some as the best HVAC distributor in the Central Florida area.
Why You Might Consider Alternatives
- HVAC Contractor Only: Be aware that this supplier sells exclusively to licensed HVAC contractors. Don’t waste a trip if you don’t meet this requirement.
- Inconsistent Service Experiences: While many praise the staff, some report encountering unhelpful or even rude employees. The quality of service seems to vary significantly depending on the staff member and the day. Expect inconsistent service with some staff being described as lacking in customer service and even yelling on the phone.
- Potential for Poor Management: There are reports of a seemingly poorly managed store, leading to slow service despite having many employees.
- Occasionally Out of Stock: While generally well-stocked, they may be out of certain items occasionally (e.g., ice cream was mentioned in a review but is irrelevant to the HVAC business).
