Do It Best Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find incredibly helpful and knowledgeable staff who go above and beyond. They offer personalized advice, remember your name, and even provide assistance with complex projects. Several staff members, including Robin, Doug, Leah, and Spike, are specifically praised for their expertise. One shopper received project guidance that felt like “classes.” Another received the exact supplies for a waterfall pond project, even ensuring all parts fit perfectly.
• Well-Stocked with a Wide Selection: This hardware store carries a surprising array of items. You’ll find everything from mailbox installation supplies and the right bits and screws to plumbing supplies, plastic for under office chairs, floor registers, mulch, and potting soil. They also have a pretty big outdoor department.
• Convenient and Efficient Shopping Experience: The store is designed for easy in-and-out shopping, with items readily accessible. This was specifically noted as a positive feature.
• Competitive Pricing and Value: While some shoppers noted prices as high, many praised good prices and overall value. The store’s convenient location and excellent service easily justify the price for many.
• Charming Atmosphere and Amenities: Expect a friendly, welcoming atmosphere reminiscent of old-time hardware stores. They offer free popcorn and donuts! The store recently received a new paint job, adding to its overall appeal.
• Strong Local Support: This is a locally owned business, so you’ll be supporting your community while shopping.

Why You Might Consider Alternatives

• Potential for Inconsistent Service Outside the Store: Although the in-store experience is consistently praised, there was one report of an employee acting aggressively and unreasonably towards a customer outside the store. This was an isolated incident, but it is important to be aware.
• Smaller Size: The store is described as “not exceptionally large,” so if you need a vast selection for a huge project, you might find a larger big-box store more suitable.
• Pricing: While many reviews highlight good value, some mention higher prices, which could influence your decision.