Exceptional Customer Service from Select Staff: You’ll find incredibly helpful employees who go above and beyond. One shopper recounted how Stewart, an older gentleman, actively searched for a hard-to-find item and then personally informed them of its location. Another shopper praised the associates who not only helped them find cart replacement wheels but also installed them on the spot. This was described as “the best shopping experience in a long time.”
Helpful Advice and Resourcefulness: Even when specific items aren’t in stock, staff can offer excellent advice and suggestions on where else to find them. One customer appreciated the staff’s direction to alternative providers.
Well-Stocked Store: The store boasts a “decent supply of things,” including screen making kits, indicating a broad range of products. There’s mention of a “well-stocked store” suggesting a good selection of items.
Brand New and Clean Location: At least one location (Civic Center Dr. and E. Lake Mead Blvd) is described as “brand new and very clean,” which adds to the overall shopping experience.
Knowledgeable Female Employees: Shoppers have specifically noted the higher level of knowledge among the female employees compared to some male employees at the register.
Why You Might Consider Alternatives
Inconsistent Customer Service: Be aware that the level of service can vary greatly depending on the employee. Some shoppers have reported dismissive and rude interactions with certain staff members, including a manager named Blanca. Other employees have been described as “lazy” and unwilling to help customers find items, even pointing vaguely in the right direction while preoccupied with their phones (Maddyson).
Slow Service for Certain Tasks: If you need services like screen making, be prepared for significant delays. One shopper experienced a week-long wait with the possibility of another week and a half, emphasizing the slow turnaround time for such requests.
Store Organization: While one location was described as “brand new and very clean”, another location’s organization is noted as slightly disorganized.
Inaccurate Business Hours: Verify the store’s hours before visiting, as one shopper experienced a wasted trip due to inaccurate online information about their holiday hours.
Aggressive Employee Behavior: In one extreme case, a shopper was followed around the store, and subsequently asked to leave after questioning the employee’s behavior.
Potential for Poor Management: There’s anecdotal evidence suggesting a management issue that contributes to a negative employee attitude and lack of accountability.
