Millheim Small Engine & Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Selection: You’ll find a wide variety of new and used small engines, including chainsaws (Stihl and Husqvarna brands specifically mentioned), lawnmowers, tillers, weed eaters, and generators. The store also boasts a significant hardware selection, exceeding what you’d find in larger franchise stores. They even have a large yard full of used equipment for browsing.
- Knowledgeable and Friendly Staff: The staff is consistently praised for their helpfulness, politeness, and expertise. They’re able to assist with equipment selection and provide advice on various products. Expect personalized service; some shoppers report being remembered on return visits.
- Competitive Pricing and Trade-in Options: While some used equipment pricing has been questioned (see below), prices are generally described as competitive. Additionally, they offer trade-in options for used chainsaws, at least.
- Excellent Service: Many customers highlight the excellent service, both before and after the purchase. They’ve successfully serviced various equipment, including mowers, tillers, weed eaters, and chainsaws.
- Unique Finds: The store’s unique inventory extends beyond typical hardware stores, offering a chance to discover unusual or hard-to-find items.
Why You Might Consider Alternatives
- Phone Availability: Getting through by phone can be challenging. Multiple reviews mention difficulty reaching someone on the phone, though voicemail messages may be returned.
- Repair Shop Concerns: The repair shop has received negative feedback. One shopper experienced significant delays, unresponsive communication, and even the loss of a replacement part during repair. The turnaround time for repairs appears to be lengthy, even during less busy periods.
- Used Equipment Condition and Returns: While generally positive about used equipment sales, some experiences with used mowers highlight potential issues. One shopper bought a used mower that malfunctioned shortly after purchase. The return process proved lengthy and the store offered a significantly reduced refund.
- Pricing of Used Equipment: One instance described buying a used Husqvarna mower for $550 (plus trade-in), significantly above the new price range ($400-$499). While the review suggests this was attributed to the age and condition of the mower, it’s a point to consider when evaluating used equipment.
