Haynes Brothers Lumber Shopping Guide

Haynes Brothers Lumber: A Shopper’s Perspective

Why You Should Visit

Exceptional Customer Service: You’ll find many staff members go above and beyond. Brian, B.J., and Steve consistently receive praise for their helpfulness, professionalism, and friendly demeanor. I even heard of one instance where they happily provided a wood sample beyond the usual service, showing a genuine desire to assist customers.
High-Quality Products: The lumber itself is frequently cited as superior to box store alternatives, with better pricing for certain items like decking boards. Manufactured doors are also noted for their excellent quality and workmanship.
Reliable Delivery Service: Delivery drivers, like Chris Malone, demonstrate respect for your property and take care to deliver materials precisely where you need them. Even the unloading process for deliveries is described as fast and efficient.
Great for Contractors: Haynes Brothers is a go-to supplier for many contractors. Brian Phelps is specifically mentioned for his proactive communication and keeping clients updated on deliveries and pickups.
Long-Standing Reputation: One review highlights a century-long partnership with the Douglas family, suggesting a history of reliability and quality.

Inconsistent Communication: Be aware that getting ahold of someone for pricing information or addressing issues can be challenging. There are reports of unanswered calls and difficulty reaching specific individuals, such as Mr. Michael Martin. My experience reflects the potential for significant delays in receiving responses.
Order Accuracy Issues: There are reports of incorrect door sizes and placement of sliders, with the business taking no responsibility due to customer order sign-off, highlighting a need for careful verification during the ordering process.
Limited Consumer Focus: If you’re not a contractor, obtaining prompt service may be difficult, as the business’s responsiveness to consumer inquiries is questioned.