Fox Building Supply (Now Mill Creek) Shopping Guide

Why You Should Visit

• Competitive Pricing: You’ll find competitive prices on tools and building materials, often better than other supply stores. I’ve consistently found good deals here over the years.
• Unique Product Selection: The location offers a great selection of tools and materials not typically found elsewhere. This is a major advantage for finding specialized items.
• Fast Loading Times: For those picking up materials, expect relatively quick loading times. Inbound semi-truck delivery experiences generally report manageable unloading times.
• Helpful Staff (Some Experiences): While customer service experiences vary widely, some shoppers report friendly and helpful staff who are willing to assist with purchases. I experienced this firsthand with a clerk assisting my 12 year-old son.
• Wide Material Choice: They stock a range of materials, including lumber (though storage conditions vary, see below), sheetrock, and even items like faucets.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service can be highly inconsistent. I’ve personally encountered rude and rushed staff, particularly at the front desk and during returns. Other shoppers have reported similar negative interactions, including dismissive treatment of long-standing customers and failure to resolve issues (like missing weather stripping on a door installation).
• Lumber Storage Conditions: Lumber is now stored outdoors, frequently resulting in water-logged materials. This significantly impacts quality and negates potential price savings.
• Will-Call Service Discontinued: The convenient will-call service is no longer available, adding considerable time to your purchase process if you need to transport your order yourself.
• Unresponsive Management: Concerns raised about poor service seem to be unaddressed by management, suggesting a lack of accountability.
• Potential for Damaged Merchandise: I heard of instances where purchased items (windows and sheetrock) arrived damaged. No guarantee the issue is addressed promptly.
• Credit Application Process Issues: The credit application process appears disorganized and confusing, with conflicting information from staff.
• High Sheetrock Prices: The price of sheetrock ($18 per sheet) was considered overpriced compared to market alternatives.
• Closing Time Strictness: Arriving just a few minutes after closing may result in being turned away, even if staff are still working.