Knecht Home Center Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff throughout the store and yard. Many reviewers specifically praised the yard team’s professionalism and politeness. Individuals like Jaysen Dugan, Zach, Kayla, Greg, Chelsea, Mark, and Tim were singled out for their outstanding service, going above and beyond to assist with project coordination, lumber loading, equipment hookup/drop-off, and even tarp assistance. Marie Burczek in Kitchen & Bath Design also received high praise for her exceptional customer service.
• Extensive Selection and Quality Building Materials: The location offers a wide variety of lumber, including many different varieties not typically found in big-box stores. They also stock materials to match specific siding needs. Reviewers highlighted the superior quality of building materials at reasonable prices, making it a preferred choice for both homeowners and builders.
• Project Assistance and Expertise: Beyond simply supplying materials, Knecht goes the extra mile. Jaysen Dugan, for instance, connected a customer with reputable deck builders for a large deck project (64′ x 32′). The staff’s knowledge extends to assisting with finding the exact materials needed and coordinating orders.
• Convenient Services: You can rent equipment like log splitters and skid steers. While there was one negative experience with a skid steer, the majority of equipment rental experiences were positive, highlighting friendly service and help with hookup and drop-off.
• Efficient Unloading: The unloading process is designed to be quick and easy, a valuable benefit for those transporting materials.

Why You Might Consider Alternatives

• Equipment Rental Reliability: Be aware that there have been reports of equipment malfunctioning (a skid steer in this case) and difficulties obtaining after-hours assistance. The response to this issue was reportedly unsatisfactory for the customer involved. Consider checking equipment thoroughly before rental and having a backup plan in case of after-hours issues.
• Delivery Discrepancies: While most delivery experiences were positive, one review reported receiving two decks with stairs on the wrong ends, requiring correction. While this was eventually resolved positively, it highlights the potential for delivery errors. Thoroughly inspect deliveries upon arrival.