Dotterer Equipment Shopping Guide

Dotterer Equipment: A Shopper’s Perspective

Why You Should Visit

Exceptional Customer Service: You’ll encounter friendly, helpful, and knowledgeable staff throughout the store. Many reviewers specifically praised the patience and expertise of sales staff like Joe and Karl, who went above and beyond to answer questions and provide excellent service, even making follow-up phone calls. The service department is also frequently lauded for its courteous and prompt service.
Fair Pricing and Value: One shopper found a used Kubota BX tractor at a great price, confirmed by online comparisons. Another purchased a snowblower at a “fair and reasonable price.” The service department offers reasonably priced repair services, including pickup and return.
Extensive Inventory: The store boasts a wide selection of outdoor power equipment. You’ll find Kubota tractors (including the GR 2120 model), Honda motorcycles and ATVs, Stihl equipment (with a seemingly extensive range of attachments), and a selection of used motorcycles (including Harleys).
Impeccable Service Detailing: Machines serviced at Dotterer’s are returned in “showroom condition,” immaculately detailed, after receiving service. This attention to detail extends to even tractor restorations.
Convenient Location: Dotterer’s is conveniently located on Route 64 North, less than two miles from I-80, with ample parking and easy visibility.

Inconsistent Customer Service Experiences: While many rave about the helpful staff, some shoppers reported encountering unhelpful or unfriendly employees, particularly at the front desk and in the sales area. One instance involved difficulty locating the sales department, and a lack of assistance in loading a purchased trailer.
Unexpected Service Costs: One review details a significant price increase for motorcycle service compared to the previous year, despite a small increase in labor rates, raising concerns about transparency in service pricing.
Warranty Issues: A customer had a negative experience with warranty service on a new ATV, citing issues with inaccurate assessments of the problem and a refusal to address mistakes, ultimately leading to voiding the warranty.
Potential for Product Mismatch: A customer purchased a Stihl trimmer head that proved faulty very quickly, highlighting a potential for incorrect product recommendations or sales staff lacking sufficient product knowledge.