The Nutty Company: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: Prepare for a friendly and helpful experience. Staff members are knowledgeable, going above and beyond to assist with technical questions and even staying late to help customers in a pinch. One owner, Timothy, personally addressed complex hardware inquiries, demonstrating a commitment to customer satisfaction, even if it means offering advice without a sale.
• Specialty Hardware Expertise: This isn’t your average hardware store. You’ll find hard-to-source items, including specialty nuts (even recreating custom setups), hardened threaded rod, and an extensive selection of fasteners in both inch and metric sizes. I successfully found stainless steel socket caps (.25x28x1 inch) there that other stores, including large chains and local hardware shops, couldn’t provide.
• Fast and Reliable Online Ordering: For those unable to visit in person, the online store offers same-day shipping (if ordered before noon EST) at a flat-rate shipping fee. My orders arrived quickly and completely.
• Affordable Prices: I’ve consistently found their prices reasonable and often better than big-box stores like Home Depot or Lowe’s, especially for specialty items. The prices are very affordable for the items I purchase regularly.
• Extensive Inventory: The store carries a wide variety of hardware, including items for heavy lifting applications (straps) and car repair. They stock a comprehensive range of fasteners, significantly exceeding what I could find elsewhere.
• Clean and Well-Organized Store: The store itself maintains a clean and organized atmosphere, making it easy to browse and locate needed items.

Why You Might Consider Alternatives

• Website Pricing Accuracy: Be aware that while the website may show items as “in stock,” this isn’t always accurate. One shopper experienced a significant price increase on an item after ordering, and the store refused to honor the original price listed. They were unable to resolve this issue to the customer’s satisfaction.
• Order Fulfillment Delays: There is a risk of order delays. One customer experienced a significant delay due to a failure to place an order with the vendor, leading to a project setback. It’s recommended to follow up on your order after a few days.