Patrick Morin Shopping Guide

Patrick Morin: An Informed Shopper’s Guide

Why You Should Visit

Competitive Pricing: Expect lower prices than major chains like Home Depot on many essential items, especially plumbing supplies and lumber (though lumber yard procedures require pre-payment and a wait). You’ll frequently find better deals than the competition.
Good Selection in Specific Departments: The store boasts a superior selection of treated stair stringers compared to Home Depot or Rona, and carries a good variety of products overall. One shopper found a wide selection of plumbing supplies. The size of the store itself is larger than comparable locations, leading to more products overall.
Helpful Staff (Generally): While some unhelpful experiences have been reported, many shoppers highlight the friendly and helpful nature of the staff. However, expertise seems inconsistent; expect helpfulness in some departments but potentially a lack of knowledge in others (like the electrical section).

Inconsistent Product Quality: Be aware that product quality can be inconsistent. One shopper reported receiving low-quality 2x4s. Another had a very negative experience with cheap vinyl tiles that broke easily and wouldn’t clip together properly. These issues suggest thorough inspection of purchased materials is crucial.
Understaffing and Stock Issues: Empty shelves were noted in the electrical department. The lack of staff assistance was highlighted in the gardening section, as well as the lumber yard requiring a wait for assistance after pre-payment. This could lead to longer shopping times.
Customer Service Inconsistencies: While many praise the helpful staff, some reports detail unhelpful and even rude interactions with employees. Specifically, difficulties were reported with obtaining assistance in the electrical department and at the checkout. One instance involved a refusal to honor a price despite clear posted pricing, due to barcode discrepancies. Another account mentions a cashier’s rudeness.
Lumber Yard Procedures: The lumber yard’s pre-payment and wait-in-line system may be a deterrent for some.
Language Barrier Potential: Expect potentially language-related challenges, as one shopper mentioned a staff member’s unusual response to an inquiry in English.