Sutherland Hardware Store Shopping Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. They go above and beyond to assist with product selection, even offering advice on paint types for different surfaces (kitchen cabinets, doors, trim, walls). One shopper received exceptional help choosing staples for a Canadian Tire staple gun, with a helpful return policy offered. Another specifically praised Phil for his outstanding service.
• Unique Product Selection: This isn’t your average hardware store. You’ll find items unavailable elsewhere, and the store is willing to special order products not currently in stock. They even carry a Toronto Blue Jays triple play paint collection! The store boasts a wide variety of products, including paint, kitchen supplies, decor, and tools like shovels (though double-check online descriptions against in-store items).
• Competitive Pricing and Sales: The location offers decent prices and often has sales. I snagged a BUNN coffee pot for $149.00 (regularly $199.99). In addition, shoppers can sometimes find similar items at lower prices than initially intended.
• Convenient Location and Amenities: Free parking is available behind the store. The store has recently been renovated, resulting in a very clean and updated shopping environment.
• Knowledgeable Staff: Staff are not only friendly but also knowledgeable about their products. Even staff working in the back are described as knowledgeable. They are readily available to help you locate specific items, saving you valuable time.

Why You Might Consider Alternatives

• Website Accuracy: Be aware that the website’s inventory information isn’t always reliable. I experienced a situation where an item listed as in stock was unavailable. Plan for potential discrepancies between online and in-store availability.
• Product Discrepancies: While generally positive, there’s a chance of inconsistencies between online product descriptions and the actual items received. I purchased a shovel online that differed significantly in blade length and model number from what was received. Verify product details in-store before purchasing if ordering online for pickup.