Hardware Specialties Shopping Guide: An Informed Visitor’s Perspective
Why You Should Visit
- Extensive Wood Selection: You’ll find a huge variety of hardwoods, including exotic woods, which are hard to find elsewhere, especially in Alaska. Specific examples include 8/4 Cherry and live-edge walnut. They also carry different thicknesses, lengths, and widths of boards, though note the variations in sizes.
- Quality Tools: The location offers a large selection of high-quality woodworking tools for both professionals and hobbyists.
- Exceptional Customer Service (Often): Many shoppers rave about the friendly, knowledgeable, and helpful staff. They go above and beyond, offering advice, assistance with identifying wood types, and even engaging with children. One shopper received help selecting the right cabinet part and another had wood ordered on their behalf. One family even received pallets as a gift!
- Affordable Prices (Generally): While some mention prices being higher due to location, many consider the wood reasonably priced for the quality and availability.
- Unique Local Experience: It’s a great local business with a welcoming atmosphere, even featuring a friendly puppy named Scout.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that some shoppers have reported difficulties getting assistance and feeling rushed or ignored. One shopper even found big box stores to be more helpful.
- Unclear Pricing: Prices aren’t always clearly displayed, and additional charges may apply (e.g., $30 for tying down 13′ boards).
- Limited Hours: The store’s hours may be inconvenient for some, particularly closing at 4:30 pm. Saturday hours are also mentioned as too limited.
- Organization Issues: The wood storage area can be unorganized, making it difficult to locate specific pieces.
- Website Issues: The website may not be fully updated or functional, an issue for those researching options in advance.
- Handling Crowds: During busier times, the staff may struggle to provide timely assistance.
