Rideout Lumber: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service (with caveats): You’ll encounter incredibly friendly and helpful staff members who are willing to go the extra mile. Several individuals were specifically praised for their attentiveness and helpfulness in assisting with projects, both large and small. One employee, a young man with glasses working in the yard, was singled out for his outstanding customer service skills. Kayla Cooper in the flooring and design department also received high praise for her expertise and design assistance.
• Competitive Pricing: Prices are generally competitive, sometimes even better than competitors like Whit Davis Lumber. However, be aware that prices can vary depending on the item, and some items may be on the higher end.
• Convenient Services: The location offers convenient services such as rental equipment (concrete saws). They also arrange for delivery, although the delivery process requires careful monitoring.
• Established Local Business with Long-Term Relationships: Many customers highlight their long-standing relationships with Rideout Lumber, emphasizing the business’s friendly atmosphere and community connections.
• Usually Carries Needed Items: One customer notes the store typically stocks what they need.

Why You Might Consider Alternatives

• Inconsistent Service and Communication: While many praise the staff, be aware that customer experiences can be inconsistent. In one instance, a customer encountered significant delays and miscommunication when ordering trim, resulting in the delivery of incorrect and damaged materials. The communication breakdown involved multiple phone calls and visits to the store.
• Potential for Long Waits and Limited Assistance: While some customers received immediate assistance, others reported significant delays in receiving help. One customer waited over 10 minutes for assistance in finding products and an additional 5 minutes to check out, even when the store wasn’t busy.
• Subpar Product Quality and Loading Issues: One customer received low-quality lumber at a premium price. The loading process, especially for large deliveries, was also criticized as slow (over an hour) and dangerous, with forklift drivers described as operating unsafely.
• Limited Selection: One review pointed out that the in-store selection could be better.
• Inadequate Tools and Measurement: In one case, the trim department lacked a measuring tape, forcing the customer to provide their own.
• Rough Language from Some Staff: One customer reported hearing excessive profanity from some staff members.