Hardware Hawaii: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly, helpful, and knowledgeable staff eager to assist. Multiple reviewers highlight the staff’s willingness to go above and beyond, offering advice and even cutting materials to size (like window jalousies). Expect a welcoming atmosphere where you’re not just a number. Several employees, including Willy, Frank, and Bo, received specific praise for their outstanding service.
• Hard-to-Find Items: This location frequently stocks items unavailable at larger hardware stores. If you’re searching for something specific and haven’t had luck elsewhere, it’s worth checking here. They carry a range of products, including lumber, gardening supplies, window jalousies, concrete blocks, wiggle panels, and a wide selection of wood stains and touch-up pens from brands like Minwax and Varathane (brands not always carried together at big box stores).
• Convenient Location and Easy Shopping Experience: The Kapolei location is easily accessible, and the store itself is well-organized and uncrowded, making for a pleasant shopping experience. The store’s convenient location is noted with a 4-5 minute drive from Makakilo, making it a very accessible local option.
• Project Assistance: The staff’s expertise extends beyond simple sales. They actively offer project advice and suggestions, helping you find the right materials and even alternative solutions. The manager, in particular, is praised for consistently going the extra mile to help customers.
• Auto Key Copying Service: The store offers a quick and affordable auto key copying service. One reviewer completed this process in under 10 minutes.
• Delivery Service: Hardware Hawaii delivers large items, such as lumber, which is a significant advantage for customers who can’t transport them themselves.

Why You Might Consider Alternatives

• Pricing: While the service is excellent, be aware that prices are generally higher than at big box stores. Specific examples include $12 for a 3-inch eye bolt and significantly more expensive 4×6 lumber than at competitor locations, some priced as high as $63 each. They do not match competitor pricing.
• Lumber Quality Concerns: Although usually reliable, there have been reports of inconsistencies in lumber quality. One reviewer received a $1600 order with significant warping, bowing, splits, and damaged edges, necessitating the replacement of many unusable boards. While the store attempted to rectify the situation, the experience highlights a potential risk.
• Delivery Issues: While delivery is offered, there is some risk associated with damage to items during transit and potential issues with forgetting part of orders. One reviewer’s delivery included bent wiggle panels due to improper securing and missing concrete blocks.