Mountain West Building Supply: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. Many shoppers rave about the willingness of employees like Kiley, Lauren, and Dan to go above and beyond to assist with needs, offering advice and even loading purchases into your vehicle. One shopper even described the help as “incredible” and “like little yard gnomes.”
• Competitive Pricing: The location offers prices comparable to, and sometimes better than, larger home improvement stores. Their pricing is described as “on point” and “extremely competitive.” This makes it a great option for budget-conscious projects.
• Local Support: Shopping here directly supports a local business, which is important to many customers.
• Special Orders and Hard-to-Find Items: If Mountain West doesn’t have an item in stock, they will readily order it for you. Dan, in particular, is praised for his ability to source uncommon or unique building materials.
• Wide Range of Products: You’ll find building supplies, lumber (including 4x4s), interior doors, and materials for house packs. They also offer delivery services, particularly for larger orders like house packs.
• Expert Advice: Staff members, including Kirby, are knowledgeable and able to offer guidance on things such as taking door measurements and identifying the correct type of door needed (left- or right-hanging).

Why You Might Consider Alternatives

• Limited Hours: Be aware that the store closes at 5:00 PM on weekdays, which may be inconvenient for some contractors or those with limited daytime availability.
• Inconsistent Service: While many praise the staff, some experiences have been less positive. One shopper reported waiting over 5 minutes at the register with multiple employees visible but seemingly unavailable to assist. In another instance, a customer experienced a significant delay in receiving an ordered door, despite multiple follow-up calls.
• Pricing Information: Getting pricing information may prove challenging, especially when the store is closed. This can be a significant drawback when preparing bids for jobs.
• Selection: Although they can order items not in stock, some shoppers mention that other locations may offer a better or larger selection of products at a better price. The selection may be limited compared to larger stores.
• Communication Delays: Response time to inquiries can be inconsistent. While some customers receive immediate assistance, others report delays in receiving calls back or responses to emails.