Lehman Midtown True Value: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: The staff is consistently praised for their friendliness, helpfulness, and willingness to go the extra mile. They’ve been known to spend significant time assisting with project solutions (even 10 minutes or more!), readily share their expertise, and accurately locate even the smallest items (“practically psychic”). The owner, Charles, is often present and provides valuable assistance.
• Comprehensive Selection: This isn’t your average hardware store. You’ll find a surprisingly wide range of products, including air conditioners, Christmas decorations, power tools, toilet seats, basic home goods (trash cans, ironing boards, organizers), cleaning supplies, keys (with remakes if the first attempt fails), canning jars, and even indoor/outdoor thermometers. They carry tried-and-true products difficult to find elsewhere.
• Competitive Pricing: Prices are often described as reasonable and, in some cases, cheaper than big-box stores like Target and Bed Bath & Beyond for similar home goods and cleaning supplies. While canning jars might be slightly more expensive than at larger retailers, the convenience of local availability is noted. Key cutting is also reasonably priced ($2, though there was one instance of a key not working)
• Convenient Local Option: If you’re a neighborhood resident, this is your go-to spot for avoiding lengthy trips to larger hardware stores. The store also sells hand carts for easier transport, especially helpful if you don’t have a car.
• Old-Fashioned Charm: This store retains a classic, old-fashioned hardware store feel, a refreshing change from the impersonal experience of big-box retailers. The personal touch and readily available staff make for a very different shopping experience. They even offer pet treats at checkout!
• Fast Repair Services: Lamp repair was completed within 24 hours.

Why You Might Consider Alternatives

• Limited Stock: Being a smaller store, the selection is naturally limited compared to larger chains. Inventory may not be as extensive for some items.
• Potential for Inconsistent Key Making: While generally praised, there’s been at least one instance where a key made in the store didn’t work, requiring a replacement at another location ($9). Consider the potential for this inconsistency when needing keys made, or the time it could take if staff are in training.
• Small and Cramped Space: The store is described as small and cramped, which might not suit everyone’s shopping preference.