Town & Country Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

• Extensive Product Selection: You’ll find a surprisingly diverse range of goods, from kitchen and bath remodeling supplies and appliances to garage door springs, furniture, and even tools for rent. They also offer a full-blown mail center.
• Exceptional Printing Services: The printing department is highly rated, capable of handling large orders (120+ images) quickly and efficiently. They offer high-quality prints, including banners, and convenient curbside pickup is available. You can even expect personalized attention and assistance in making sure your order is perfect.
• Helpful and Knowledgeable Staff (in some departments): Many shoppers praise the helpfulness of specific staff members. Tony in appliances is repeatedly mentioned for his expertise and personable service, and similarly positive experiences are noted in the printing department with Mandy and Zac.
• Competitive UPS Services: Their UPS shipping center offers competitive rates, beating out USPS in at least one instance with a $16 price difference on shipping to Texas. Plus, they are honest and returned a lost wallet!
• Excellent Customer Service (in some cases): The store demonstrated a commitment to resolving issues, as evidenced by the prompt replacement of a malfunctioning washer after a purchase.
• Local Support: Town & Country is a local business that offers personalized attention and support.
• Problem Solving Expertise: Helpful associates can help resolve issues. In one instance, they assisted a customer with a problematic primer, suggesting an effective solution and supplying the necessary product.

Why You Might Consider Alternatives

• Inconsistent Staff Performance: Be aware that staff helpfulness varies significantly across departments. While some staff members receive glowing reviews, others are described as unhelpful, unprofessional, and even rude. Reports include an employee in the lumber department who failed to fulfill an order and did not return calls, and an individual in the rental department who demonstrated poor customer service skills.
• Shipping Errors: The UPS shipping center has been reported to have made serious mistakes in processing packages, resulting in significant delays and inconvenience. One incident resulted in a two-week delay in delivering Easter gifts.
• Limited Expertise in Certain Departments: While some departments excel, others seem to lack the expertise needed to assist customers. Specifically, the banner printing area has been cited for lacking the staff knowledge to properly assist customers with banner creation.
• Potential for Health Hazards: At least one incident reports dangerous exposure to adhesive fumes during a carpet installation job, raising concerns about the contractor’s safety practices and potential health risks to customers.
• Restricted Return Policies: The UPS service location at Town & Country may refuse to accept certain returns. A customer was refused entry and assistance in returning Xfinity equipment.