Strasser Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. Ethan and Belen are specifically mentioned for their problem-solving abilities and kindness. Many reviewers highlight the staff’s willingness to go above and beyond, assisting with loading heavy items (ice melt) into cars and offering expert advice on finding hard-to-source items (odd screws, corroded pipe solutions).
• Extensive Selection: This isn’t your average hardware store. Strasser’s boasts a remarkably large selection of items, including hard-to-find screws, nuts, bolts (even in stainless steel and chrome), food preservation items, and specialty cleaning supplies. They often carry items unavailable elsewhere. One reviewer even found a better power tool there than what was available at Home Depot.
• Convenient Location & Speed: The store is described as a local landmark in an inviting, open brick building. The service counter is conveniently located at the front. Many shoppers reported quick in-and-out experiences, sometimes completing purchases within 10 minutes.
• Competitive Pricing & Value: While not always the absolute cheapest, prices are considered fair. The store offers price matching (at least for power tools) and may even upgrade your purchase at the same price point. The free popcorn is a pleasant bonus!
• Knowledgeable Staff: The staff is praised for their expertise. They can quickly locate even obscure items, offering informed advice. One reviewer notes that they know their products very well, finding even specialized screws quickly.
• Commercial Customer Support: Strasser’s actively caters to commercial accounts, with dedicated staff members (like Bill) providing excellent service to daily buyers. The positive experience of one commercial customer speaks volumes.

Why You Might Consider Alternatives

• Inconsistent Staff Experience: Although overwhelmingly positive, some reviewers mentioned encountering rude or unhelpful staff members. One reviewer described a negative interaction with a salesperson and a supervisor who refused to honor a discount, while another pointed out a specific “angry” staff member in the paint department. The inconsistent staff experience should be noted.
• Potentially Higher Prices on Some Items: While prices are generally described as fair, some items, like certain bolts, might be pricier compared to big-box stores. Home Depot is mentioned as an alternative with potentially lower prices for some items.