Strasser Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Inventory: You’ll find a surprisingly wide selection, including obscure and hard-to-find items, even outdated parts. One shopper successfully located a product unavailable elsewhere. They carry everything from plants (with a notable mention of their thriving tomato plants!) to plumbing supplies, kitchen items, BBQ grill fittings, and even chainsaws. The store is described as “huge.”
- Specialized Expertise: The staff, while sometimes difficult to locate, possesses deep product knowledge. Shoppers have praised the employees’ expertise in plumbing and tool operation, noting it’s a refreshing change from typical hardware stores. One customer received successful and quick help with an old electric chainsaw.
- Unique Services: Strasser offers additional services such as lawn mower repair, screen repair, glass cutting, and truck rentals.
- Nostalgic Charm: The store is described as an “old-fashioned” hardware store, suggesting a unique shopping experience and a personal touch lacking in large chains. The presence of a free popcorn machine points to a commitment to customer experience.
Why You Might Consider Alternatives
- Customer Service Inconsistency: Be aware that finding assistance can be challenging, especially during busy times like Friday evenings. Multiple reviews highlight difficulty locating staff for assistance. In one instance, customers were accused of theft, leading to a confrontational encounter with staff.
- Repair Service Issues: The repair service, specifically for Stihl products, has received negative feedback. A leaf blower repair took an excessive amount of time, and the eventual diagnosis was disputed by another Stihl dealer.
- Stock Limitations: While the selection is vast, some specific items may be out of stock. One shopper noted the absence of copper reamers and 16-penny nails.
