Steve’s Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. Many shoppers rave about the welcoming atmosphere, with employees often greeting you at the door and readily assisting with finding products. One shopper specifically praised the cashier’s “above and beyond” service.
- Product Knowledge: The staff is frequently described as knowledgeable, able to assist with selecting the right items, like specific air filters or plexiglass. The owner, often present, is also cited for their expertise.
- Competitive Pricing: You can expect prices comparable to or even lower than larger hardware stores like Lowe’s and Home Depot, particularly on hard-to-find items. Several shoppers highlighted saving money here compared to those big-box stores.
- Unique Inventory: This location carries hard-to-find parts unavailable at Lowe’s and Home Depot. One shopper specifically mentioned finding a needed filter size only at Steve’s.
- Convenient Propane Refills: Shoppers frequently stop by for propane tank refills.
- Supporting Local: By shopping here, you’re directly supporting a locally-owned small business.
Why You Might Consider Alternatives
- Small Store Size: The store’s compact size may present navigation challenges, especially for those with mobility issues. A shopper with a handicap noted difficulty maneuvering, and suggested that wheelchair access could be problematic.
- Delivery Policy: Be aware of their delivery policy requiring customers to be home to receive orders. One shopper had a negative experience involving a delivery and perceived poor customer service from an employee named Steve.
- Inconsistent Staff Behavior: While generally praised, some interactions may be less positive. One shopper mentioned having to “haggle” with employees over product availability. Another detailed a negative experience related to an employee’s dismissal, leading to a refusal to return.
- Limited Selection: Not every item will be stocked. One shopper specifically noted the absence of a particular stain and seal product.
- Store Ambiance: Some shoppers described the store as “dingy” and “cave-like,” preferring the aesthetics of other Ace Hardware locations.
