Economy True Value Shopping Guide

Economy True Value: A Shopper’s Perspective

Why You Should Visit

Exceptional Customer Service (for some): I’ve encountered incredibly kind and helpful staff who go above and beyond. They’ve provided expert advice on selecting the right bolts for a project (even for a small $4 purchase), patiently assisted with returns, and even offered suggestions for sourcing hard-to-find tools. Some staff members even provide additional handyman services like electrical, plumbing, or installation work.
Convenient Location and Quick In-and-Outs: It’s a great neighborhood store, perfect for grabbing small items quickly. The convenient location makes it easy to run in for necessities. For many common household needs, it’s well-stocked.
Surprisingly Well-Stocked: Despite its size, the store often carries unexpected items. I found specific button batteries there that were unavailable at larger chains like Walgreens, Home Depot, Target, and Best Buy. They also had a specific air filter in stock.
Competitive Pricing (on some items): I found the price of the button batteries to be comparable to, or even lower than, prices at other retailers, even accounting for any potential additional travel time to the larger stores.
Local Support: Shopping here directly supports a local business.
Holiday Availability (sometimes): The store was open and available to assist with a bike repair on a holiday.

Inconsistent Customer Service: Be aware that experiences can vary greatly depending on which staff member you interact with. I’ve personally witnessed extremely rude and unprofessional behavior from some employees, including inappropriate language and a general lack of helpfulness. One instance involved a difficult return process with an aggressive staff member.
Limited Tool Selection: While the store used to have a better selection of tools, the inventory has significantly decreased. If you require a wide variety of tools, you may need to look elsewhere.
High Prices on Certain Items: Prices on some items, such as light bulbs, can be significantly higher than at larger retailers. I observed light bulbs costing $10 each, compared to $2 at Costco.
Inconsistent Hours: The store’s hours may not always be reliable. I arrived 30 minutes before closing and found the store unexpectedly shut.
Parking Challenges: Parking can be difficult in the area, requiring a potentially longer walk from your parking spot to the store itself. This is a common issue mentioned by shoppers who also frequent nearby stores.