Gill-Roy’s Shopping Guide

Gill-Roy’s: A Shopper’s Perspective

Why You Should Visit

Exceptional Customer Service: You’ll find staff who are incredibly friendly, helpful, and knowledgeable. They go above and beyond to assist shoppers, offering solutions and advice even beyond the immediate purchase. One shopper described the help received as “superior and personal customer service.” Another mentioned a staff member who “went above and beyond to see that I found everything I needed and then some!”
Extensive Selection: The store boasts a surprisingly large and diverse inventory. You’ll find everything from common hardware items to hard-to-find specialty parts, including things like weirdly long bolts, NPT thread couplers, Blue Loctite, barbecue fish baskets, and even fermentation kits. One reviewer described the lock selection as “THE BIGGEST SELECTION of locks I’ve ever seen!”
Convenient Shopping Options: Gill-Roy’s offers a website with convenient ship-to-store options for quicker order fulfillment. This allows customers to combine online orders with in-store purchases.
Personalized Assistance: Don’t expect to wander aimlessly. Employees actively engage shoppers upon arrival, promptly assisting in locating needed items. This is a welcome contrast to the larger chain stores.
Local Support: Shopping here directly supports a local, family-owned business.

Inconsistent Pricing and Product Availability: While generally well-stocked, be aware of potential discrepancies. One shopper reported extremely inflated prices on certain items (paper masks at over $90 for a box that retails for $13.95 elsewhere). Another experienced inaccurate information regarding paint availability and color matching, resulting in a costly mistake.
Customer Service Volatility: While many reviews praise exceptional customer service, at least one shopper experienced a drastic negative shift in service quality following a managerial change. Another had a negative interaction regarding misprinted fishing licenses.
Limited Paint Selection: While they do carry paint, be prepared for potentially inaccurate information from staff regarding specific brands (e.g., Valspar).