Lambertville Gill-Roy’s Hardware: A Shopper’s Perspective

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly, supportive, and knowledgeable staff. They go above and beyond to assist you, offering help in finding items, explaining how to use products, and even providing installation guidance. Multiple reviews highlight staff members like Dan and Travis for their expertise and willingness to help with specific projects (custom pipe creation, hardware selection and installation advice). One shopper even received phone assistance with a toilet repair.
• Specialized Services: The location offers key making, and custom pipe fabrication. This is a huge plus if you need specialized hardware solutions that larger stores may not offer. It’s also a convenient place to send UPS packages, although be prepared for potentially limited label printing services.
• Wide Product Selection: You’ll find a surprising range of items, from home repair supplies and tools to paint, sewing kits, Stihl service kits, nuts and bolts, and even gardening supplies (like kneeling pads). One review specifically mentions finding a last-minute sewing kit.
• Personal Touch: The store fosters a friendly and helpful atmosphere, with staff proactively offering assistance and demonstrating a genuine commitment to customer satisfaction. Many shoppers emphasize the “old-fashioned” customer service and the personal touch that sets it apart from big box stores. Staff members are even known to help load heavy items into your vehicle.
• Competitive Pricing (on some items): While some prices are criticized, other reviews note Stihl service kits being cheaper than at competitors like Janny’s.

Why You Might Consider Alternatives

• Pricing Concerns: Be aware that prices are significantly higher than at competitors like Lowe’s and Home Depot on many items. Specific examples include spray paint being double the price, a 1/4″ plastic compression valve costing almost double, spark plugs costing significantly more, and a 6″ crescent wrench priced considerably higher than elsewhere. Even common items like gardening kneeling pads are seen as overpriced.
• Inconsistent Pricing Accuracy: I’ve observed instances of incorrect pricing, with items ringing up at a higher price than displayed on the shelf. While there is a reported “scan law” in Michigan to protect customers, there are reports of the store not honoring the lower displayed price.
• Staff Availability/Engagement: Some shoppers have reported observing employees standing around talking rather than assisting customers, leading to a lack of immediate help when needed.
• Limited UPS Services: While UPS services are offered, the ability to print labels may be inconsistent or unavailable based on recent shopper experiences.