Jerry’s Shopping Guide

Jerry’s: An Informed Shopper’s Guide

Why You Should Visit

Extensive Selection: You’ll find a huge selection of leaf blowers with varying power levels and prices, catering to different needs and budgets. I even found a small, quiet model perfect for patios.
Knowledgeable and Helpful Staff: Many staff members go above and beyond. They’ll help you find the exact item you need, even experimenting with different solutions to fit your budget and requirements (e.g., finding the right socket wrench bit). They also provide guidance on equipment like Stihl tools and Kombi battery systems.
Exceptional Customer Service: Multiple reviewers raved about the friendliness, helpfulness, and patience of staff, particularly in assisting with tool rentals and explaining how to use equipment properly. One staff member even provided a rebate form for purchasing a battery-operated leaf blower.
Special Order Capabilities: They’ll order parts for you, even if they aren’t in stock, unlike other stores I contacted.
Competitive Pricing and Value: Prices are described as “reasonable,” and the added value of expert advice and service makes it worthwhile, even if slightly more expensive than gas alternatives.
Unique Products: They carry Twin Cities Seed products sold by the pound, and offer tool rentals at a good price point.
Convenient Location: At least one location is described as a “zip in, zip out” kind of place, contrasting with the lengthier shopping experience at larger stores like Menards or Home Depot.

Inconsistent Service Department Experiences: Be aware that the service department has received mixed reviews. One customer experienced significant delays and poor communication, with an unhelpful and rude interaction regarding lawnmower repair.
Incomplete Repairs and Communication Issues: There have been reports of incomplete repairs, especially with third-party contractors, lacking proper communication and follow-up. Always double- and triple-check exactly what repairs are needed and ensure a thorough understanding of the service process.
Potentially Uncomfortable Interactions: Be prepared for potentially unsolicited religious outreach from staff members; this occurred outside the store for one customer.
Rude Staff Interactions: While many staff members are praised for their helpfulness, at least one customer reported a negative experience with uncooperative and rude staff when getting a key made.