Eagan Hardware Hank: An Informed Shopper’s Guide

Why You Should Visit

• Extensive Inventory: You’ll find a surprisingly large selection of products, far beyond what you’d expect in a typical hardware store. The store is described as “pretty huge inside with product lines everywhere,” including items like Liquid Fence, window wiping devices with extension poles, and obscure fasteners. They also carry items not readily available at big box stores.
• Exceptional Customer Service (with caveats): Many shoppers rave about the helpful and friendly staff. Several reviewers specifically mentioned Gary and Dave for their outstanding assistance, going above and beyond to help with measurements, discounts, and even roadside repairs (tightening a loose trailer ball). One staff member even helped diagnose a broken key and created a replacement quickly.
• Specialized Services: Hardware Hank offers repair services, including wheelbarrow tire replacement (approximately $20-$50), snow blower part replacements, and patio door screen repair. Note that a military discount is also available.
• Personal Touch: The store offers a more personal and attentive shopping experience than large chain stores, with staff members providing advice and product knowledge.
• Convenient Location: Its location in Eagan is described as a convenient neighborhood store.

Why You Might Consider Alternatives

• Service Department Inconsistencies: Be aware that the service department has received significantly negative feedback. One particular employee, Frank, is repeatedly cited for rudeness, unhelpfulness, and losing his temper with customers. While other employees receive high praise, the inconsistency in service quality warrants caution when using the service department.
• Potential for Overpricing: Some shoppers reported experiences of aggressive upselling and overpriced items. One example noted the attempt to sell a $35 fuel line when a less expensive option would have sufficed.
• Propane Concerns: Avoid purchasing propane here; multiple customers reported receiving nearly empty tanks.
• Limited Locations: The store has only two locations in Minnesota, potentially limiting convenience for those outside of Eagan or Ham Lake.