Northern Tool Shopping Guide

Northern Tool Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

Exceptional Customer Service: You’ll encounter incredibly helpful and friendly staff. Multiple reviewers praised the staff’s warmth, knowledge, and willingness to go the extra mile. Specific examples include Patty/Paula’s delightful assistance and Bob Norton’s exceptional help with a DEWALT tool set purchase. Even staff interactions with customers experiencing issues were generally positive, with managers intervening and attempting to resolve problems. Several reviewers described the staff as “very helpful,” “knowledgeable,” and “great.”
Wide Selection of Tools and Parts: The store boasts a substantial inventory, including DEWALT tool sets, Stihl saws, tillers, log splitters, trailer parts, and propane heaters. They also carry a comprehensive range of safety eyewear, including options with diopters.
Competitive Pricing: In at least one instance, Northern Tool offered a better deal than Amazon, saving the customer $20 even after shipping and tax.
Clean and Well-Maintained Store: Reviewers consistently noted the cleanliness of the store, including its bathrooms and overall environment. Ample parking is also available.
Helpful with Disabled Customers: Staff members assist customers with disabilities in loading supplies into their vehicles.
Convenient Online Ordering: The online ordering process is described as “very smooth.”

Stock Availability Issues: Be aware that some items shown as “in stock” online might not be available for purchase, as they may be used as displays. Also, parts availability can be inconsistent; expect potentially empty shelves.
Warranty Service Issues: While repairs under warranty are possible, be prepared for potential charges related to the repair, even if the issue stems from poor assembly at the store. This may include charges for their repair of their own assembly error.
Return Policy Inconsistencies: Although staff initially offered to accept returns, this wasn’t honored in at least one instance, creating a frustrating experience for the customer. It’s recommended that you clarify the return policy before purchasing.
Limited Payment Options: The store does not accept American Express. Be sure to have an alternative payment method ready.
Shipping Discrepancies: “Free Ship to Store” promotions may not apply to all items, particularly those on sale. Check the terms and conditions before making a purchase.