Frattallone’s Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Product Selection: You’ll find a surprisingly large variety of hardware, cleaning supplies, grilling equipment, gardening tools, and more. The store is bigger than it appears from the outside.
- Helpful and Knowledgeable Staff: Many shoppers praise the helpfulness of staff members like Derek, who provide excellent guidance on projects, even small ones. Others consistently report receiving assistance in finding the right items, even when unsure of the exact product. Expect proactive offers to help when browsing.
- Neighborhood Convenience: This store is a welcome addition to the neighborhood, offering a convenient location with decent-sized parking plus street parking options.
- Competitive Pricing: While some items might be slightly overpriced, many find the prices to be fair overall. The store also offers lower-cost house brands as alternatives.
- Fast and Efficient Service: Expect quick assistance and a clean store environment, making your shopping trip efficient.
- Propane Services: Keep your grill going with propane refills available on-site.
- Lawn and Garden Supplies: A good source for lawn and garden needs, although the nursery itself is small and may not offer a wide variety.
Why You Might Consider Alternatives
- Return Policy Limitations: Be aware that the store does not accept returns, even on faulty products, as demonstrated by an experience with a defective Gardner Bender Stripper and Crimper.
- Inconsistent Customer Service: While many praise the helpful staff, several reviews highlight extremely negative experiences with an employee named Marne. This includes reports of racially biased behavior and unprofessional conduct toward customers.
- Limited Product Variety: The store’s size means there’s a limited selection compared to larger hardware stores.
- Potential for Item Loss: There is at least one reported incident where an item left on the counter overnight was discarded by a staff member.
- Security Concerns: One shopper described an incident where an employee, Marne, publicly accosted a Black customer and involved management in what seemed like racial profiling. This raises significant concerns about the store’s treatment of some customers.
